Terms & Conditions

01  Refund & Cancellation Policy

Effective date: July 1, 2026

This Refund & Cancellation Policy applies to products sold by Davi Audio, Inc. under the DAVÌ brand (“DAVÌ,” “we,” “us,” or “our”), unless a separately signed agreement expressly states otherwise.

1. Product categories

A “Classic Collection Product” is a DAVÌ product offered in a standard configuration selected from DAVÌ’s established colors, materials, finishes, and specifications. A “Bespoke Product” is designed, personalized, engraved, tuned, fitted, finished, sourced, or otherwise created to a client’s individual specifications. A limited or numbered edition follows the same rules as a Bespoke Product.

2. Before DAVÌ accepts an order

A website submission, payment-link completion, deposit, invoice payment, or payment authorization is an order request and does not by itself mean that DAVÌ has accepted the order. Unless a separately signed agreement states otherwise, DAVÌ accepts an order only when it sends a written Order Acceptance or Order Confirmation identifying the product, price, and applicable terms.

A client may request cancellation at any time before Order Acceptance. If DAVÌ has collected funds and has not accepted the order, DAVÌ will void the authorization or refund the amount collected without a cancellation fee, subject to normal payment-network processing time.

3. Classic Collection and standard-configuration orders

After DAVÌ issues Order Acceptance and begins allocation or production, Classic Collection orders are final. DAVÌ does not offer a voluntary change-of-mind cancellation, exchange, or return right for an accepted Classic Collection order, except where the Order Confirmation or applicable law provides otherwise.

This final-sale position does not limit a client’s rights if DAVÌ cancels the order, cannot deliver the product, delivers the wrong product, or supplies a product that is defective, damaged in transit, or not in conformity with the contract.

4. Bespoke, personalized, engraved, or commissioned orders

Bespoke Products are created for a particular client and cannot ordinarily be resold. Once DAVÌ accepts the commission and begins design, sourcing, personalization, engraving, tuning, fitting, or production, the order is non-cancellable and all amounts identified as a design fee, commissioning fee, or non-refundable deposit become non-refundable, except where applicable law provides otherwise.

Client-approved specifications, renderings, samples, material selections, engraving, measurements, and tuning instructions are final. Any requested change is subject to DAVÌ’s written approval, a change order, additional charges, and a revised delivery estimate. A change request does not revive a cancellation right.

Natural grain, color, texture, patina, figuring, tone, and hand-finished variation in leather, wood, stone, metal, textile, and other natural or artisanal materials are part of the character of the Product and are not defects when they fall within DAVÌ’s quality standards and the approved specification.

5. If DAVÌ cancels or cannot fulfill the order

If DAVÌ declines or cancels an order, or concludes that it cannot deliver the ordered Product, DAVÌ will notify the client and refund all amounts paid for the undelivered Product. The refund will be made to the original payment method unless applicable law requires or the parties agree to another method.

If an approved material becomes unavailable, restricted, or unlawful to export or import, DAVÌ may propose a comparable alternative for the client’s written approval. If no acceptable alternative is agreed, DAVÌ may cancel the affected order and refund amounts paid for the undelivered Product. DAVÌ will not make an unapproved material substitution that materially changes an agreed Bespoke Product.

6. Damage in transit, incorrect delivery, defects, or nonconformity

Please inspect the delivery promptly. For visible shipping damage, missing contents, or an incorrect Product, contact DAVÌ as soon as reasonably possible and preferably within five business days after delivery. Keep the Product, case, accessories, and all packaging, and provide photographs or other information reasonably requested for the carrier and claim review. This preferred notice period does not shorten any non-waivable warranty or statutory right.

Manufacturing defects and covered failures are handled under the DAVÌ Two-Year Limited Warranty and any applicable statutory guarantee. Depending on the circumstances and applicable law, the remedy may be repair, replacement, price reduction, or refund.

7. Mandatory consumer withdrawal rights

Nothing in this Policy excludes a right that cannot lawfully be excluded. In some jurisdictions, a consumer who purchases online, by telephone, or away from the seller’s permanent business premises may have a cooling-off or withdrawal right. Where such a right applies, DAVÌ will honor it in accordance with applicable law.

For EU/EEA consumers, a standard, non-personalized Product purchased through a qualifying distance or off-premises contract may carry a 14-day withdrawal right beginning on delivery. That right generally does not apply to goods made to the consumer’s specifications or clearly personalized. The EU/EEA Consumer Addendum in this package provides the operational wording and withdrawal form. Local law may provide additional protection.

8. How to request a cancellation, return, or refund

Contact DAVÌ before sending any Product. Include the client name, order number, Product serial number if assigned, reason for the request, and supporting photographs where relevant. DAVÌ will provide written instructions and, when appropriate, a return authorization. Products sent without authorization may be refused or returned to the sender, except where applicable law provides otherwise.

Contact: inquiries@daviaudio.com  | (407) 333-0036 |   DAVI  1533 Lobelia Dr. Lake Mary, FL 32746

9. Refund method and timing

Approved refunds will be returned to the original payment method unless applicable law requires or the parties agree to another method. For a voluntary refund not governed by a shorter statutory deadline, DAVÌ will initiate the refund within ten business days after approval. Banks and card networks may require additional time to post the credit. DAVÌ will comply with any mandatory refund deadline that applies to the transaction.

Shipping, insurance, duties, taxes, and brokerage charges are refundable only when required by law, included in the approved remedy, or expressly agreed in writing by DAVÌ. Any lawful deduction for diminished value, missing items, damage, or use beyond what is reasonably necessary to inspect a return will be explained to the client.

10. Questions and payment disputes

DAVÌ’s client-care team is available to resolve questions directly and discreetly. Contacting DAVÌ first often allows a faster solution than a payment dispute. Nothing in this sentence waives a client’s lawful right to contact a card issuer, regulator, court, or other dispute-resolution body.

02  DAVÌ Two-Year Limited Warranty

Effective date: July 1, 2026

Warranty provider: Davi Audio, Inc.

This DAVÌ Two-Year Limited Warranty (“Limited Warranty”) is a voluntary commercial warranty. It is in addition to, and does not replace or reduce, any statutory rights that cannot be waived.

1. Products and purchasers covered

This Limited Warranty applies to a new DAVÌ headphone and the DAVÌ-branded components included with it when purchased directly from DAVÌ or from an authorized DAVÌ seller. It follows the Product during the warranty period, provided the claimant can supply the original proof of purchase, the Product serial number, and reasonable evidence of ownership. Product registration may help DAVÌ provide service but is not a condition of any non-waivable right.

2. Warranty period

The warranty period is two years from the date the Product is delivered to the first purchaser. If applicable law requires a longer period or different starting date, that law controls.

3. What is covered

DAVÌ warrants that, under normal intended use and during the warranty period, the covered Product will be free from defects in materials and workmanship. Covered service includes parts and labor reasonably necessary to correct a confirmed covered defect.

4. DAVÌ’s remedy

After evaluating the Product, DAVÌ may, at its option and subject to applicable law: (a) repair the Product using new, refurbished, or functionally equivalent parts; (b) replace it with the same model or a product of comparable function, quality, and value; or (c) refund the purchase price attributable to the affected Product if repair or replacement is not commercially reasonable or cannot be completed within the period required by law. A replacement or refund may require return of the original Product.

DAVÌ will not materially alter the appearance or approved bespoke character of a Product without the owner’s consent, except where the original material or component is unavailable and an alternative is necessary to provide a lawful warranty remedy.

5. What is not covered

This Limited Warranty does not cover the following, except to the extent applicable law provides otherwise:

  • normal wear, patina, polishing marks, surface aging, fading, stretching, compression, or cosmetic evolution consistent with use and the nature of the material;

  • normal variation in natural, exotic, artisanal, or hand-finished materials, including grain, texture, color, figure, tone, stitching, and patina;

  • ear cushions, headband pads, straps, cables, cases, finishes, or other wear items, except when a manufacturing defect existed at delivery;

  • normal reduction in rechargeable-battery capacity over time; a battery manufacturing defect remains covered;

  • loss, theft, accidental damage, impact, dropping, crushing, fire, misuse, abuse, neglect, improper storage, improper cleaning, exposure to liquid or perspiration beyond the Product’s stated rating, extreme heat or cold, sand, chemicals, or other environmental damage;

  • damage caused by incorrect voltage, improper charging, unsuitable power supplies, noncompliant accessories, or components that do not meet the Product’s published requirements;

  • damage or a defect caused or materially contributed to by modification, disassembly, repair, service, software alteration, or installation performed by the owner or a third party;

  • removed, altered, defaced, or illegible serial numbers, authenticity markers, or security features, when that condition prevents DAVÌ from reasonably verifying the Product or claim;

  • compatibility limitations arising solely from changes to third-party hardware, operating systems, codecs, wireless standards, services, or software after delivery; or

  • a client-approved design, material, fit, tuning, engraving, or aesthetic choice that matches the approved specification.

6. Third-party parts and independent service

Use of an independent repair provider or third-party part does not automatically void this Limited Warranty. DAVÌ may deny coverage only for damage or a defect caused or materially contributed to by the third-party part, service, modification, or improper intervention. DAVÌ may require inspection to determine causation and may charge for non-covered work only after providing an estimate and obtaining approval.

7. Wear items, batteries, and optional ownership services

Wear-item replacement, battery renewal after ordinary capacity decline, periodic inspection, cleaning, leather refresh, re-voicing, refurbishment, and eligible electronics updates may be available as paid services. Availability, pricing, materials, upgrade eligibility, turnaround, and geographic coverage will be quoted separately at the time of service and are not guaranteed for any specific period unless a separate written service agreement says otherwise.

8. How to obtain warranty service

  1. Contact DAVÌ at inquiries@daviaudio.com or (407) 333-0036 before sending the Product.

  2. Provide the order number, original proof of purchase, Product serial number, description of the issue, and photographs or diagnostic information reasonably requested.

  3. Follow DAVÌ’s written packaging, shipping, data-backup, and return-authorization instructions. Remove personal items and, where practical, back up settings or content before service.

  4. Do not send a Product to DAVÌ without authorization. DAVÌ is not responsible for items or accessories that were not requested for the evaluation.

9. Shipping and international service

For a confirmed covered claim originating in a supported service territory, DAVÌ will provide a prepaid label or reimburse reasonable standard shipping that DAVÌ authorized in advance. The owner remains responsible for secure packaging and for following carrier restrictions applicable to batteries and valuable goods. Customs, duties, brokerage, remote-location charges, and insurance will be handled as stated in DAVÌ’s service instructions and as required by applicable law.

10. Service timing and data

DAVÌ will use commercially reasonable efforts to evaluate and complete covered service promptly, but any estimate is not a guarantee. Timing may be affected by diagnosis, parts, artisanal materials, specialist work, customs, transport, or events outside DAVÌ’s reasonable control. Service may reset settings or require software or firmware updates. DAVÌ is not responsible for loss of data or settings that the owner could reasonably have backed up, except where liability cannot be excluded.

11. Warranty after repair or replacement

A repaired Product, replacement Product, or replacement part is covered for the longer of: (a) the remainder of the original two-year warranty period; or (b) 90 days after return or delivery, unless applicable law requires a longer period.

12. Implied warranties and limitation of liability

To the maximum extent permitted by law, any implied warranty that may not be disclaimed is limited in duration to the duration of this Limited Warranty. Some states or countries do not allow limitations on the duration of an implied warranty, so this limitation may not apply.

To the maximum extent permitted by law, DAVÌ is not liable under this Limited Warranty for indirect, incidental, special, exemplary, punitive, or consequential loss. This limitation does not apply to liability that cannot lawfully be limited, including, where applicable, liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, gross negligence, willful misconduct, or mandatory product-liability obligations.

13. Your legal rights

This Limited Warranty gives the owner specific legal rights, and the owner may also have other rights that vary by state, country, or territory. EU/EEA consumers generally have a minimum two-year legal guarantee against goods that are faulty or not as described; that legal guarantee is separate from this commercial Limited Warranty. When mandatory law provides greater protection, the mandatory law controls.

14. Warranty contact

Davi Audio, Inc. 1533 Lobelia Dr. Lake Mary, FL 32746   |  inquiries@daviaudio.com  | (407) 333-0036 

03  Terms & Conditions of Sale

Effective date: July 1, 2026

Seller: Davi Audio, Inc. 1533 Lobelia Dr. Lake Mary, FL 32746   

1. Scope and agreement

These Terms & Conditions of Sale (“Terms”) apply to purchases from Davi Audio, Inc. under the DAVÌ brand through a DAVÌ website, online invoice, payment link, private consultation, event, or other direct sales channel. They do not apply where a separately signed agreement expressly replaces them.

The version of the Terms presented to and accepted by the client at the time of the Order Request will govern that transaction. DAVÌ will not retroactively change the accepted version.

2. Eligibility and authority

The client must be at least the age of legal majority and legally capable of entering the purchase contract. A person ordering for a company, trust, family office, or other entity represents that the person has authority to bind that entity. DAVÌ may request reasonable identity, address, authority, or payment verification for fraud prevention, sanctions compliance, and high-value transaction review.

3. Definitions and product categories

“Product” means the DAVÌ goods and included accessories identified in the Order Confirmation. “Classic Collection Product” means a standard configuration selected from established DAVÌ options. “Bespoke Product” means a Product designed, personalized, engraved, tuned, fitted, finished, sourced, or otherwise created to individual specifications. “Order Request” means a submitted order, signed quotation, paid invoice, deposit, or payment-link transaction. “Order Acceptance” or “Order Confirmation” means DAVÌ’s written acceptance identifying the Product, price, and applicable terms.

4. Product information and natural variation

DAVÌ seeks to describe and display each Product accurately. Screen settings, photography, prototypes, renderings, samples, and lighting can affect perceived color, scale, texture, and finish. Dimensions and weight may vary within reasonable production tolerances.

Leather, wood, stone, metal, textile, and other natural or artisanal materials may display individual grain, color, figure, tone, texture, patina, or hand-finished variation. Those characteristics are part of the Product’s individuality and are not defects when they remain within DAVÌ’s quality standards and the approved specification.

A limited or numbered edition is subject to availability. No particular serial or edition number is promised unless the Order Confirmation expressly identifies it.

5. Order request, review, and acceptance

A website listing, quotation, invoice, payment request, event display, or payment link is an invitation to submit an Order Request, not an automatic acceptance. Receipt or authorization of payment does not itself create an accepted order unless DAVÌ expressly says that it does.

DAVÌ may accept, decline, or request clarification of an Order Request. A contract is formed only when DAVÌ sends Order Acceptance, unless a separately signed agreement states otherwise. If DAVÌ declines an Order Request after collecting funds, it will void the authorization or refund the amount collected.

DAVÌ may decline an order because of product or material availability, pricing or description error, payment or identity verification, sanctions or export restrictions, suspected fraud, inability to deliver to the requested location, or another legitimate business or legal reason.

6. Prices, currency, taxes, and import charges

The price and currency are shown on the Product page, quotation, invoice, or Order Confirmation. Prices may change before Order Acceptance. After Order Acceptance, DAVÌ will not change the accepted Product price except through an agreed change order or as required by law.

The Order Confirmation will state whether sales tax, VAT, duties, brokerage, shipping, insurance, and other charges are included. DAVÌ will disclose mandatory charges it is required to collect before Order Acceptance. For international delivery, responsibility for import formalities, duties, VAT, and brokerage will be stated in the Order Confirmation. A card issuer or bank may impose foreign-exchange or transaction fees that DAVÌ does not control.

7. Payment processing and verification

DAVÌ may use Authorize.net or another reputable third-party payment processor. When a hosted payment form is used, payment-card information is submitted directly to the processor; DAVÌ does not receive or store the client’s complete payment-card number. The processor’s privacy and security terms also apply to its service.

The client represents that the payment method is authorized and that all information supplied is accurate. DAVÌ and its processor may authorize, capture, reverse, refund, or verify a transaction consistent with the Order Confirmation and applicable law. For a high-value transaction, DAVÌ may contact the client or card issuer and may request additional verification before acceptance or production.

Never send complete payment-card information by ordinary email, text message, or an unverified link. Contact DAVÌ using the details on its official website if payment instructions appear unusual.

8. Deposits, design fees, and payment milestones

The Order Confirmation will state whether the transaction requires full payment, a refundable allocation deposit, a non-refundable design or commissioning fee, or staged payments. A Classic Collection deposit is refundable until Order Acceptance unless the quotation states otherwise and applicable law permits. After Order Acceptance and commencement of allocation or production, the accepted Classic order is final under the Refund & Cancellation Policy.

For a Bespoke Product, amounts identified as a design fee, commissioning fee, or non-refundable deposit become non-refundable after Order Acceptance and commencement of design, sourcing, personalization, engraving, tuning, fitting, or production, except where applicable law provides otherwise.

DAVÌ may pause work or delivery if an agreed payment is late. A pause may change the delivery estimate. DAVÌ will not charge an undisclosed cancellation fee or accelerate an undisclosed payment obligation.

9. Bespoke commissioning and client approvals

A Bespoke order may include a written specification, materials schedule, design approval, fitting, tuning instruction, engraving approval, rendering, sample, or change order. The client is responsible for reviewing approvals carefully. Once approved, they form part of the contract.

Requested changes require DAVÌ’s written approval and may affect price, materials, feasibility, and timing. DAVÌ is not obligated to implement a change until the parties sign or otherwise accept a written change order.

The client may provide inspiration, initials, artwork, or other content only if the client has the right to do so. DAVÌ may refuse a request that would infringe another person’s trademark, copyright, design right, privacy, publicity, or other legal right. References to a third-party product or design are inspiration only unless the rights holder has authorized a collaboration in writing.

10. Material availability, restricted materials, and substitutions

Rare, natural, exotic, regulated, or artisanal materials may be limited, vary, or become unavailable. They may also be subject to CITES, customs, import, export, wildlife, sanctions, or other restrictions. DAVÌ may require documentation, change the delivery location, or decline a material where necessary to comply with law.

If an approved material or component becomes unavailable, DAVÌ may propose a comparable alternative. A material substitution that materially changes a Bespoke Product requires the client’s written approval. If the parties cannot agree, DAVÌ may cancel the affected order and refund amounts paid for the undelivered Product, subject to non-waivable law and any separately earned design work expressly identified in the Order Confirmation.

11. Delivery estimates and delays

Any build, completion, shipping, or delivery date is an estimate unless the Order Confirmation expressly states that it is guaranteed. DAVÌ will use commercially reasonable efforts to meet the estimate and will communicate a material delay.

Timing may be affected by approvals, client changes, specialized materials, artisanal work, quality control, supply interruption, customs, carrier conditions, regulatory requirements, or events outside DAVÌ’s reasonable control. If DAVÌ concludes that it cannot fulfill the order, it will cancel the undelivered Product and refund amounts paid for it. Nothing in this clause limits a mandatory right relating to delayed delivery.

12. Delivery, collection, and address accuracy

The client must provide a complete, accurate, and secure delivery address and notify DAVÌ promptly of any change. DAVÌ may require adult signature, identity confirmation, appointment delivery, secure collection, or another protective method appropriate for a high-value Product.

If delivery cannot be completed because of the client’s action or inaction, DAVÌ may store the Product and charge reasonable, disclosed storage, redelivery, insurance, or carrier costs after providing notice, to the extent permitted by law. DAVÌ will not redirect a high-value shipment based solely on an unverified email or text request.

13. Title and risk of loss

Unless mandatory law or the Order Confirmation provides otherwise, title passes after DAVÌ receives full payment, and risk of loss passes when the Product is delivered to the client or the client’s authorized recipient. If the client appoints a carrier that DAVÌ did not offer, risk may pass when the Product is handed to that carrier, to the extent permitted by law.

14. Inspection and transit claims

The client should inspect the delivery promptly. Visible shipping damage, missing contents, or an incorrect Product should be reported as soon as reasonably possible and preferably within five business days. The client should preserve all packaging and provide photographs. This preferred notice period does not shorten any non-waivable warranty or statutory right.

15. Cancellations, returns, and refunds

The DAVÌ Refund & Cancellation Policy is incorporated into these Terms. In summary, accepted Classic Collection orders are final after allocation or production begins, and Bespoke orders are final after design, sourcing, personalization, or production begins, except where the Order Confirmation or applicable law provides otherwise. Rights relating to DAVÌ cancellation, non-delivery, defects, nonconformity, or mandatory consumer withdrawal are preserved.

16. Limited Warranty and paid care services

The DAVÌ Two-Year Limited Warranty is incorporated into these Terms and should be reviewed before purchase. It is a commercial warranty in addition to non-waivable statutory rights.

Paid care services may be offered for wear-item refresh, battery renewal, inspection, cleaning, re-voicing, refurbishment, authentication, or eligible technology updates. Unless included in the Order Confirmation, those services are separate from the purchase price and warranty. Availability, price, territory, materials, and timing will be quoted when service is requested.

17. Proper use, care, and hearing safety

The client must use, charge, store, clean, transport, and maintain the Product in accordance with the documentation supplied by DAVÌ. Listening at high volume can cause permanent hearing damage. Use an appropriate volume, limit exposure, and stop use if discomfort, ringing, or reduced hearing occurs. The Product is not a medical device, hearing-protection device, aviation hearing protector, or safety communication device unless DAVÌ expressly certifies that use in writing.

18. Software, firmware, wireless standards, and compatibility

A Product may include firmware, software, apps, digital controls, wireless functions, or third-party compatibility. DAVÌ may provide updates for safety, reliability, performance, or compatibility. Some functions may depend on third-party devices, operating systems, codecs, networks, or services that DAVÌ does not control.

DAVÌ does not promise perpetual compatibility with every future third-party standard or device. An architecture that permits service or replacement of an eligible module does not guarantee that a future upgrade will be technically feasible, available, free, or compatible. Mandatory legal rights are not affected.

19. Authenticity, serial number, provenance, and privacy of ownership

Each Product may carry a serial number, edition number, authenticity marker, provenance record, or service history. The client should preserve those identifiers and original documents. DAVÌ may require them for warranty, service, authentication, ownership transfer, or loss/theft records.

DAVÌ will not publicly identify a client or disclose identifiable details of a private commission without permission, except as required by law or described in the Privacy Notice. A separate written consent may authorize photography, publicity, a collaboration, or use of a commission story.

20. Intellectual property

The purchase transfers ownership of the physical Product after full payment; it does not transfer DAVÌ’s or any third party’s patents, trademarks, copyrights, design rights, trade dress, software rights, know-how, or other intellectual property. The client may use and resell the physical Product lawfully but may not reproduce, manufacture, counterfeit, reverse engineer where prohibited by law, or use DAVÌ branding to imply endorsement or an authorized commercial relationship.

21. Export controls, sanctions, and legal compliance

DAVÌ will not complete a transaction or delivery that it reasonably believes would violate export, sanctions, anti-money-laundering, anti-bribery, customs, wildlife, tax, or other applicable law. The client must not purchase for a prohibited person, destination, or unlawful purpose. DAVÌ may request information reasonably necessary to verify compliance and may cancel and refund an order where required, subject to lawful holds or reporting obligations.

22. Privacy and payment security

DAVÌ’s Privacy Notice explains how it collects and uses personal information and is incorporated by reference. Payment processors, carriers, verification providers, and service partners may process information under their own notices and contractual duties.

DAVÌ uses reasonable administrative, technical, and physical safeguards, including HTTPS/TLS for web transmission. No online system can be guaranteed completely secure. The client should use DAVÌ’s official website, avoid sending payment details by ordinary email, and report suspected impersonation or payment fraud promptly.

23. Events outside reasonable control

DAVÌ is not responsible for delay or failure caused by an event outside its reasonable control, including natural disaster, epidemic, war, terrorism, civil disturbance, government action, sanctions, labor disruption, fire, flood, transportation interruption, carrier failure, cyberattack, utility outage, material shortage, supplier failure, or customs delay. DAVÌ will use commercially reasonable efforts to mitigate the effect and communicate a material delay. This clause does not excuse obligations that cannot lawfully be excused.

24. Limitation of liability

To the maximum extent permitted by law, DAVÌ is not liable for indirect, incidental, special, exemplary, punitive, or consequential loss, including loss of profit, revenue, opportunity, data, enjoyment, or third-party contracts. To the maximum extent permitted by law, DAVÌ’s aggregate liability arising from an order will not exceed the amount paid for the affected Product.

These limits do not apply to liability that cannot lawfully be limited, including, where applicable, liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, gross negligence, willful misconduct, mandatory product-liability obligations, or a consumer remedy that cannot be waived. Some jurisdictions do not allow certain exclusions or limitations; in that case, the limitation applies only to the extent permitted.

25. Electronic communications and records

The client consents to receive transaction documents electronically at the email address provided, including quotations, policy links, payment receipts, Order Acceptance, specifications, approvals, change orders, shipping notices, warranty information, and service communications. The client should retain copies. DAVÌ may keep an electronic record of the terms version, acceptance, transaction, and approvals as permitted by its Privacy Notice and applicable law.

26. Governing law and dispute resolution

These Terms and each order are governed by the laws of Florida, USA, without regard to conflict-of-law rules, except that a consumer retains any mandatory protection of the law of the consumer’s residence. Subject to mandatory consumer venue rules, the courts located in Florida, Usa will have jurisdiction.

Before filing a formal claim, the parties are encouraged to contact one another and attempt a good-faith resolution. This sentence does not require arbitration, delay an urgent remedy, shorten a limitation period, or prevent a consumer from using a regulator, court, or dispute body available under applicable law.

27. General provisions and order of precedence

If any provision is held invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue. A waiver on one occasion is not a continuing waiver. DAVÌ may assign the order in connection with a merger, reorganization, financing, sale of assets, or transfer to an affiliate, provided the client’s mandatory rights are preserved. The client may not assign a bespoke commissioning obligation without DAVÌ’s written consent, but lawful ownership transfer of a completed Product is not prohibited.

The accepted documents form the entire agreement for the order. If they conflict, the more specific document controls in this order: (1) a separately signed agreement or accepted change order; (2) the Order Confirmation and approved Bespoke specification; (3) these Terms, the Refund & Cancellation Policy, and the Limited Warranty; and (4) general website content. A later document controls only if the parties validly accept it.

28. Contact

Davi Audio, Inc. 1533 Lobelia Dr. Lake Mary, FL 32746   |   inquiries@daviaudio.com  | (407) 333-0036 www.daviaudio.com

04  EU / EEA Consumer Addendum

This Addendum supplements the Terms, Refund & Cancellation Policy, and Limited Warranty for a consumer located in the EU/EEA. If this Addendum conflicts with a mandatory consumer law, the mandatory law controls.

1. Pre-contract information

Before the consumer is bound, DAVÌ will provide the seller’s identity and contact information, the Product’s main characteristics, the total price and currency, taxes and delivery charges, payment arrangements, estimated delivery, complaint process, withdrawal information where applicable, warranty information, and the duration or conditions of any digital functionality, as required by law. The Order Confirmation should preserve that information in a durable form, such as email or PDF.

2. Fourteen-day withdrawal right for qualifying standard Products

Where a qualifying distance or off-premises right applies, the consumer may withdraw from a contract for a standard, non-personalized Product without giving a reason within 14 days after the day the consumer, or a person designated by the consumer other than the carrier, receives the Product. If the order includes multiple goods delivered separately, the period generally begins when the last good is received, subject to local law.

To exercise the right, the consumer must send a clear statement before the period expires to Davi Audio, Inc. 1533 Lobelia Dr. Lake Mary, FL 32746   |   www.inquiries@daviaudio.com.  The model form below may be used but is not required.

3. Personalized and bespoke exception

The statutory cooling-off right generally does not apply to a Product made to the consumer’s specifications or clearly personalized. This may include individual engraving, unique materials, custom finish, custom physical fit, unique design, individual tuning, or another feature created for that consumer. Merely producing a standard Product after order does not necessarily make it “personalized.” The Order Confirmation must accurately identify the work that supports the exception.

4. Return condition, cost, and refund

For a valid withdrawal, the consumer must return the Product without undue delay and ordinarily within 14 days after notifying DAVÌ. The consumer may handle the Product only as necessary to establish its nature, characteristics, and functioning. DAVÌ may make a lawful deduction for diminished value caused by handling beyond that level.

The consumer bears the direct return cost only if DAVÌ informed the consumer of that responsibility before purchase. Because the Product is high value and may contain a lithium battery, the consumer must follow DAVÌ’s authorized insured-shipping and dangerous-goods instructions. DAVÌ may offer to arrange the return and deduct the disclosed direct cost where lawful.

DAVÌ will make the statutory refund, including standard outbound delivery where required, using the original payment method unless the consumer agrees otherwise. The refund will be made without undue delay and ordinarily no later than 14 days after DAVÌ receives the withdrawal notice. DAVÌ may withhold the refund until it receives the Product or the consumer provides evidence of return, as applicable. Local statutory timing controls.

5. Minimum legal guarantee

EU/EEA consumers have statutory rights when goods are faulty, do not match the description, or do not perform as promised. The seller must provide the remedies required by local law, which generally begin with repair or replacement without charge and may include a price reduction or refund when repair or replacement is impossible, disproportionate, not completed within a reasonable time, or causes significant inconvenience. EU law generally provides a minimum two-year legal guarantee from delivery, and some countries provide more.

The DAVÌ Two-Year Limited Warranty is an additional commercial warranty and does not replace the legal guarantee or shift the seller’s statutory responsibility to the manufacturer, payment processor, or carrier.

6. Model withdrawal form

MODEL FORM — COMPLETE AND SEND ONLY IF WITHDRAWING

To: Davi Audio, Inc., 1533 Lobelia Dr. Lake Mary, FL 32746   |   inquiries@daviaudio.com.

I/We hereby give notice that I/We withdraw from the contract for the sale of the following standard, non-personalized Product: [PRODUCT].

Ordered on / received on: [DATE]

Order number: [ORDER NUMBER]

Consumer name: [NAME]

Consumer address: [ADDRESS]

Signature (only if submitted on paper): ____________________ Date: ____________________